REFUND POLICY

Change-of-Mind Returns

We accept return requests within 30 days of receiving your order. Customers are responsible for return shipping costs for change-of-mind returns.

Can I Return My Order?

For returns under our voluntary 30-day policy, items must be in their original condition, with all parts and packaging, and show only signs of normal use. Items damaged through negligence or misuse may not qualify. Hygiene-related products must be returned properly cleaned.

Returns are processed within 7 business days of receipt. Mathilde Bruxelles, operated by BettencourtRosa LLC, may refuse voluntary returns that do not meet these conditions.

These conditions do not limit your rights under Australian Consumer Law.

How Do I Return My Order?

Email support@mathildebruxelles.com with:

• Your order number
• The reason for your return
• Photos if the item is damaged or faulty
• Your full name and address

Please do not send your return to the sender’s address or our business address. We will provide the correct return address after reviewing your request.

Keep proof of your return shipment.

Cancellation Requests

Our voluntary cancellation and return period lasts for 30 calendar days after you receive the last item in your order.

As orders are processed promptly, we cannot cancel an order once it is in transit. You may request a return after delivery by following the procedure above. Please send cancellation requests by email to support@mathildebruxelles.com.

Refunds

For approved returns under our voluntary policy, we refund payments received, excluding any additional cost of premium delivery above standard delivery, using the original payment method.

Refunds will be issued within a maximum of 30 days after we receive the returned products. Your payment provider may require additional time to display the refund.

Faulty Products and Your Consumer Rights

Nothing in this policy excludes or limits your rights under Australian Consumer Law. The 30-day change-of-mind period and original packaging requirements do not restrict those rights.

If your item is faulty or does not meet an applicable consumer guarantee, contact us so we can assess the issue and provide the remedy required by law. Where a fault is confirmed, we will reimburse reasonable return shipping costs. Please retain your postage receipts.

Contact Us

For return, cancellation or refund enquiries, email:

support@mathildebruxelles.com